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ServiceMaster Professional Services #4045

Posted in Insider Express |

March 2015

Jokes of the Day

Biology RevisitedBoy laughing

  • When you breathe, you inspire. When you do not breathe, you expire.
  • Mushrooms always grow in damp places and so they look like umbrellas.
  • Thesaurus is an ancient reptile with an excellent vocabulary.
  • It has recently been discovered that research causes cancer in rats.
  • Before giving a blood transfusion, find out if the blood is affirmative or negative.
  • Genetics explain why you look like your father and if you don’t, why you should.
  • Dew is formed on leaves when the sun shines down on them and makes them perspire.
  • Sterility is hereditary: If your grandfather didn’t have children and your father didn’t have children, you won’t have children too.

Perception doesn’t always equal RealityPatrick

Perception isn’t always reality. When it comes to hoarding, safety is a very important thing to follow. There is a huge emphasis on safety when you are dealing with rodent and feces-infested properties, which provide plenty of health dangers. In some cases, there are properties with blood borne pathogens and bio hazards.

Then, there’s the perception that hoarding cleanup is nothing more than throwing away trash. In reality, you not only have to watch out what you’re disposing of but ensure that anything harmful isn’t being picked up and used by others. And you also need to know how to deal with the hoarder’s mental and emotional states, as to not damage them and make things worse.

On the matter of safety, a number one concern should be Hantavirus Pulmonary Syndrome (HPS) which is typically contracted by inhaling the dust of contaminated rodent urine or feces. HPS symptoms include fatigue, fever, muscle aches, headaches, dizziness, chills, and nausea. More advanced symptoms consist of fluid in the lungs, coughing and shortness of breath. HPS has a frightening 38% fatality rate.

One of the biggest reasons we are in the hoarding business is that hoarding isn’t going away. Our aging population is ripe for this type of destructive behavior. Anybody can throw away trash, it doesn’t take any skill, but it is so much more than that.  We have specialized training in this area which taught us that hoarding is a mental illness. If someone goes into a hoarded home and starts throwing things away before the person is ready, it will make things worse. Therefore we have developed relationships with mental health professionals to help in the process.

If anyone knows someone who may be a hoarder, please let us help them. We have people with the background to help and not hurt. Getting a person to open up will help them get their life back. We are here if you need us!

Continuing Education

$10/class for CE in 2015Fred

Celebrating 10 years of CE, all 3 hour classes are now only $10! Attend two classes on any date in 2015 for six hours of CE will only cost you $20 and that includes lunch!

You will find two new classes for 2015 including a new “Framing our Ethics” and “Extreme Cleaning: Handling a Hoarding Dilemma” taught by popular instructor Fred McGuire.

Find the complete schedule on our website at then choose the “adjustor” menu.

See you there

Out From Behind the Screen Bridget Conwell

If you’re reading this then you are most likely at work, sitting in your office chair, and staring at a computer screen.  Am I right??  As many of you may know, I have recently joined our Marketing Team.  What you may not know is that I’ve been working for ServiceMaster for a while now.

When I first started, I spent my days sitting behind a computer screen (like yourself) as a part of our Review Que department.  I created estimates, handled authorizations, and produced the billing for new losses.  I learned the entire process of a loss from the very beginning to the very end.  Best of all, I was in a perfect position to ask every question I could think of in order to educate myself on all types of losses.

After some time I transitioned to the role of Clerk for our large loss disaster restoration team.  I was still creating estimates and produced billing, but on a much larger scale.  It was very rewarding to be a part of a team who could make such an enormous difference.

What I’ve learned along the way is that you don’t have to know all the answers, just how to find them.  That’s where I come in!  I’m always happy to help and to be a great resource when an issue arises.

Will you, the boss, be a buddy or a bully?  By Harvey MackayBoss

Bosses have tremendous power over those they supervise.  Whether the owner of the company or a middle manager, employees understand that the person they report to can be their biggest cheerleader or their worst nightmare.

Study after study has concluded that the most important factor in job satisfaction is a positive work environment.  Praise is vital, and salary is important, but nothing ranks as high as loving what you do.  Location matters, but people are willing to go great distances for a job that makes them happy.  Titles aren’t even near the top of the list.

The determining factor is often closely related to the boss.  A truly great boss will engender loyalty before any of those other factors will.  A committed boss works hardest at positive leadership and a professional environment.  A perceptive boss remembers her own early challenges and draws on those experiences.  A responsible boss understands that mentoring his staff and helping them develop skills reflects positively on him.

Now here’s the most important piece of boss advice I will ever give you:  Your employees don’t really work for you.  They work for your customers.  Customers are their real bosses.  And yours too.

Mackay’s Moral:  Be a mentor, not a tormentor.

Book to ReadSecret Lives of Hoarders book

  • The Secret Lives of Hoarders by Matt Paxton
  • The Secret Lives of Hoarders is much more than harrowing tales of attacking the ugliest, dirtiest, and most shocking hoarding cases in the country. It is a behind-the-scenes look at this hidden epidemic- what it means, how to recognize it before it gets out of hand, and how to deal with it.
  • Link to purchase the book.

Movie to WatchMcFarland USA

  • McFarland USA (in theatres now)
  • Inspired by the 1987 true story, “McFarland, USA” follows novice runners from McFarland, an economically challenged town in California’s farm-rich Central Valley, as they give their all to build a cross-country team under the direction of Coach Jim White (Kevin Costner), a newcomer to their predominantly Latino high school. Coach White and the McFarland students have a lot to learn about each other but when White starts to realize the boys’ exceptional running ability, things begin to change. Soon something beyond their physical gifts becomes apparent—the power of family relationships, their unwavering commitment to one another and their incredible work ethic. With grit and determination, the unlikely band of runners eventually overcomes the odds to forge not only a championship cross-country team but an enduring legacy as well.

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