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ServiceMaster Professional Services #4045

Posted in Insider Express |

April 2015

Jokes of the DayBoy laughing

Morris Schwartz
Morris Schwartz is on his deathbed,
knowing the end is near. He is with his
nurse, his wife, his daughter, and two
“So,” he says to them, “Bernie, I
want you to take the Beverly Hills houses.
“Sybil, you take the apartments over in Los Angeles
“Hymie, I want you to take the offices over in City Center.”
“Sarah, my dear wife, please take all the residential buildings downtown.”
The nurse is just blown away by all this, and as Morris slips away, she says, “Mrs. Schwartz, your husband must have been such a hard working man to have accumulated all this property.”
Sarah replies, “Property? The old man had a paper route!”

2015 Golf Schedule2015-05-07_005235

The first dates are set for this summer.
July 31st @ Bunker Hills, 9 AM Start
August 6th @ Dacotah Ridge, 10 AM Start
We pay all the costs for golf, you donate $30/player to Salvation Army to play.
Learn more at

Maybe it’s Your TurnFred

By Fred McGuire
It has been four years since my
wife’s liver transplant. Each April,
in celebration of her transplant, our
family travels to Rochester to provide a meal for those staying at the Gift of Life Transplant House. Every year we meet some incredible people who stay there waiting for a miracle or have just experienced one. This year it was John’s turn to tell a story that gives hope to all of us.

John is a teacher/high school football coach in Texas. Doctors in Houston could not find the root cause of his symptoms. He had lightheadedness, carpel tunnel, swelling in one leg, chronic diarrhea and more. Staff at Mayo Clinic determined that his liver was at the core of all these symptoms. In layman’s terms, a genetic mutation was attacking his liver and he needed a transplant to survive.

When this popular educator shared with some colleagues about his plight, one stepped forward to be his “living donor”. A living donor, assuming they are a match in blood type and other factors, donates only part of their liver. This then regenerates in the donor and in the recipient resulting in a full size liver for both of them in only eight weeks! But here is the twist.

Doctors determined that John’s old liver would be an excellent donation to someone without the same genetic mutation. When the day came, three people went into surgery. The partial liver donor, the football coach, and his liver’s recipient are all recovering well three weeks later.
John, his wife, his donor and John’s recipient’s story was told on a national morning TV show recently to raise awareness of the illness.

Are you or a friend facing a challenge of your own? God still causes miracles to
happen today. Maybe it is your turn.

Preparing for a DisasterPatrick

By Patrick Winter
Large losses and catastrophes are a
completely different animal from the
average residential loss. For instance,
you’re probably dealing with tens – if
not hundreds – of thousands of square feet, working to minimize any business interruption in commercial facilities. A top priority is to ensure you have the right amount of Personnel Protection Equipment (PPE), staffing and other equipment to facilitate a safe environment. Take Superstorm Sandy for example: Crew members had to be prepared to be in areas for an extended period of time, so housing, meals and morale are important when it comes to your workers.

Are large losses and catastrophe clean-up for everyone? No, but our ServiceMaster thrives on them. The key, however is preparation. Here are some things I learned from our large loss staff which are important things to remember to be prepared.

Minimizing business interruption is a key factor. Some companies have a business continuity program that addresses the unique challenges of any given organizations’ priorities and it is the basis for training staff. Large losses require specialty drying approaches and formulas specific to commercial environments. Large desiccants and other special equipment are required.

Some challenges may be finding enough PPE for a large job, or finding 400-500 paid temporary workers can also be a bit challenging.

We had such an event a couple of years ago. With the right people managing all the key areas, having the correct point person who has been there, done that, is going to make the project run as smoothly as possible.

It is not easy to prepare for a disaster, but if you have the training in place, and the right staff with experience, no job is impossible.

All Classes in 2015 only $10!CE Classes

We are celebrating ten years of CE classes.
Therefore 2015 classes are now only $10/class! Attending two classes for six hours of CE will only cost you $20 and that includes lunch. Class sizes are limited to 25 attendees.

Note that we have two new classes this year: Hoarding and Framing Your Ethics.

Find the complete schedule on our website at then choose the “Adj/Agent” menu.
See you there.

Rain drops, and Rainbows, andBridget Conwell

Mold..Oh My!

By Bridget Conwell
We all know that April showers bring May flowers, but what else could that moisture bring? Here’s some helpful information from the EPA about Mold that can keep you on the offense.
· Mold spores begin to grow once they’ve made contact with a wet surface. Moisture control is the key in mold control.
· If you discover mold in your home, make sure to have it cleaned promptly.
· Make sure to find the source of your moisture (i.e. a broken pipe) and have it fixed properly.
· Any water-damaged areas inside of a home or building should be dried out within 3-5 days to prevent mold growth.
· Anyone that is responsible for cleaning the mold needs to wear personal protective equipment (PPE). This includes: gloves, long sleeved shirt/pants, hat, eye protection that seals, a mask rated N-95.

Remember, while doing your spring cleaning, make sure to keep an eye out for any
signs of possible mold growth in hot spots like the kitchen, bathroom, and basement
areas. These rooms typically have higher moisture levels all year round, and can be
prone to leakage from water pipes or heavy rains. If you have any questions regarding
mold or mold remediation, give ServiceMaster a call!


Definition: To change the position or direction slightly usually in relation to something else
As in any good company, we are often examining ways to improve our systems and staff.

For example, our claims management software is being upgraded to allow for more of
everything including “on-site” capabilities. It means that we have to learn new things but it is a cool program.

In addition, our staff continues to evolve. Last year we added a new position called “Water Mitigation Manager” which improves our customer service and makes for an improved career for several people.

Here are a few examples:
Jake, Nate and Matt:

Jake, Nate and Matt

Were: Lead Water Technicians
Now: Water Mitigation Managers




Dean ZennerDean: Project Manager
Was: Central MN
Now: Central and Eastern MN Fire, Mold, Vandalism & more




Joel SturgesJoel: Project Manager
Was: South Central MN
Now: Southern & Western MN Fire, Mold, Vandalism & more




Shaun ServiceMasterShaun: Not sure what to do with him yet but we like him.






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