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ServiceMaster Professional Services #4045

Posted in Insider Express |

Agent Newsletter November 2016

Jokes of the Day


A kangaroo kept getting out of his enclosure at the zoo. Knowing that he could hop high, the zoo officials put up a ten-foot fence. He was out the next morning, just sauntering around the zoo. A twenty-foot fence was put up. Again he got out.
When the fence was forty feet high, a camel in the next enclosure asked the kangaroo, “How high do you think they’ll go?”
The kangaroo said, “A lot more, unless somebody locks the gate at night!”

Boy-laughingMike’s Blind Date

Joe sets up his friend Mike on a blind date with a young lady-friend of his. But Mike is a little worried about going out with someone he’s never seen before. “What do I do if she’s really unattractive?” says Mike. “I’ll be stuck with her all evening.”
“Don’t worry,” Joe says, “just go up to her door and meet her first. If you like what you see, then everything goes as planned. If you don’t just shout ‘Aaaaaauuuggghhh!’ and fake an asthma attack.”
So that night, Mike knocks at the girl’s door and when she comes out he is awe-struck at how attractive and sexy she is. He’s about to speak when the girl suddenly shouts:

What Is Fate

A young pupil asked, “Master, what is fate.”
“Ah, my son, it is what has brought great nations together. It has made the world a smaller place in which to live. It has inspired men of worth to work endless hours. It will someday enable men to span the universe and light years of travel will soon become mere seconds in time.”
“And that, my master, is fate?”
“Oh, fate! I thought you said freight.”

New Claim? Call someone you know.

Fred-McGuireIf you have a claim, call me on my cell phone for fastest, priority service.  If I don’t answer, call (800) 245-4622.

Fred McGuire (320) 333-5383


Great CE Classes: $10 each

Each course earns 3 non-company sponsored credits.  Space is limited.

ce-classes-headerNovember 8th, in Plymouth at the Comfort Inn/Lucky 13:

  • Best Practices for Water Clean-Up. Learning about the most frequent claim experienced by your clients.  And important principles to keep the costs down.
  • Claims: When Bad Things Happen to Good Homes. In this course you learn the critical things that every agent should know about the claims process.

December 6th, in Brooklyn Park at Edinburgh USA

  • Extreme Cleaning: Handling a Hoarding Dilemma. A fascinating look at the life/mind of those who hoard.  Plus the impact on the average insurance claim.
  • Framing Our Ethics. Attendees are saying this is one of the best ethics classes they have attended.   Not your typical ethics class!

For the full schedule for the year go to our website at   Each class is paired with a second one for a 3 or 6 credit hour day.  See you there.

A Word from Our Customers

What our clients have to say about our disaster restoration and cleaning services in Minneapolis and St Paul MNThe following are testimonials from our recent customers:

Quick and very nice. In my eyes Jesse went above and beyond with his job on my basement. -B.D.

Prompt attention to our problem, efficient and correct diagnosis. – M.B.

Best Resource as You Vote is the best resource for non-partisan information.  This website even gives us information on the “judges” we all see on the ballot.

Do You Have Email Standards?  By Steve Knutson, CTO @ Marco

Steve Knutson, CTO @ MarcoEmail was designed to be an efficient business communication tool. But if your inbox looks anything like mine, you’re beginning to feel like the efficiency is being lost in translation.
The answer is standards. Does your company have a set of communication standards particularly related to email? They can go a long way in helping your organization manage email internally and help keep it as an effective business communication tool.
At Marco, we have a set of communication standards and even those specific to effective email communication. We offer employee training on the best practices and have even shared best practices and tips in previous blog posts.
But we still fell short. We never put a set of guidelines in writing for all employees to see (and hopefully follow). Until now.
We recently adopted a series of guidelines on email (mostly used with permission from Heartland Companies Communication Standards). Here’s a look into what they are:

  • Reserve the “To” for people who need to take actionon the email.
    Whenever possible, we should limit the “To” field to one person. When several names are in the “To” field, it can become unclear who’s responsible or the emails get more convoluted.
  • Don’t just hit “Reply All.”
    When you are in the “To” box, determine who needs to be in the “To” field and included. People who need to take action should be in the “To” field and those who need the information should be in the “CC” field. When someone sends a question to an email distribution list, think twice before you reply all. Usually, only the person who asked the question needs the answer.
  • Put “Approval” in the subject line when asking for a decision. 
    This should be used sparingly and aims to help set a priority and even create a sense of urgency, when appropriate. In addition to including Approval Needed: (Insert Topic Here) in the subject line, be sure to identify the needed action item at the top of the email and use the remainder for the explanation. It is best to phrase the response in a simple yes/no format, so the approver can read your explanation and then reply to the suggested course of action listed at the top.
  • Create CC folder and use rule to organize.
    To help you assess and respond to emails more effectively, establish a rule that moves all emails with your name in the CC field to that folder. These emails can be reviewed less regularly, although daily is recommended.
  • Keep the body of your message simple and short.
    Make your point quickly and concisely. Type with clarity so your message is clear and easily understood.
  • Subject lines should quickly identify the topic or action needed.
    Do not send an email message without a subject. It makes them much more difficult to find in your inbox. Make the subject clear and informative about what you need and when. It’s best to limit subject lines to 3-5 words.
  • Don’t send one line thank you emails.
    If you send someone an email request to do a task and they let you know that the task is complete in an email reply, it is not necessary to reply again with “Thanks.” It is implied. We believe that all of us know that the person who asked us to do the task is grateful that we got it done.
  • Respond within 24 hours to all company emails.
    Business email etiquette is to respond within one business day or sooner when possible. We encourage prompt replies to email. The sender can assist by limiting one topic, question or action to an email.
  • When you’re away, set up an automatic Out of Office response.
    This helps to communicate that you will not be able to respond to an email within the typical 24-hour period and should direct people to someone they can contact if they need immediate assistance. Include the dates that you will be out of the office so senders know when they can expect a response from you.
  • Take your time when sending and proofing your emails.
    Email is a form of professional communication. Spelling, grammar and business etiquette all apply. Read and reread your email before you send it to avoid sending something that you could later regret.
  • Check who you’re sending your email to.
    It’s easy to accidently put the wrong email address and send it to the wrong “Steve.” Take a moment before you hit send, to be sure the emails appearing in the To: and CC: fields show the intended email addresses.

Adopting a set of written email guidelines as an organization is one of the best moves you can make to ensure unnecessary emails do not overload your employees’ inboxes and your organization’s storage space. There is a real financial savings for organizations in implementing email standards and your employees save time – and frustration – too. It’s a win-win.
Even if your organization hasn’t adopted these standards, start practicing them on your own and I bet your colleagues will thank you.

Winning is a lesson you learn through losing by Aaron Teschner, SRM NAM

“Failures are expected by losers, ignored by winners.”  – Joe Gibbs

Aaron-Teschner-SRM-NAMGrowing up I learned a lot about how to lose because my Dad does not have it in his DNA to let someone win and that fact was made very clear when we played basketball.
Backyard one-on-one basketball with my Dad is where I compiled one of the worst win loss records in the history of sports.
The contest was best two of three and though I won many games, taking two of three was another story.  I was a basket from winning many times but closing it out was another story.
My old man would summon an inner strength fending off my best attempts by pulling off difficult shots, blocking shots and even giving out an occasional bloody nose.
Before I finally took two of three games I estimate that my record was 0-353 and though we continued to basketball, it was never the same.
But the lesson was learned, “Winning isn’t about a single game it is about getting back up no matter how defeated you feel at the moment.”


For every mess we've got the master - servicemaster professional services in Minneapolis and St Paul, MN

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