Agent Newsletter June 2016
Jokes of the Day
Moving Out Of State
After living in our house for four years we were moving out of state. My husband had backed the truck up to our garage door so we could start loading all of the boxes. Just then one of our neighbors came walking across the lawn, carrying a plate full of muffins.
“Isn’t that thoughtful,” my husband said to me. “They must have realized we packed our kitchen stuff.”
The neighbor stuck out his hand and boomed, “Welcome to the neighborhood!”
Assistant School Superintendent
An interim school superintendent, speaking at a city-wide PTA luncheon, assured members that he was always happy to hear from them about problems.
He told them, “You can call me day or night, at this number . . .”
Suddenly there was a cry from the assistant superintendent. “Hey,” he exclaimed, “that’s MY number!”
My sister’s dog had been deaf and blind for years. When she started to suffer painful tumors, it was time to put her down. As I explained this to my seven-year-old son, he asked if Jazzy would go to heaven. I said I thought she would, and that in dog heaven, she would be healthy again and able to do her favorite thing: chase squirrels.
Jacob thought about that for a minute, then said, “So dog heaven must be the same as squirrel hell.”
Great CE Classes: $10 each
This year marks a unique approach to CE for adjusters and agents. In the next few months we are offering:
· August 16th: Mold/Smoke in Brooklyn Park.
· September 13th: Claims/Ethics in White Bear Lake.
· September 20th: Water/Ethics in Willmar.
· September 21st: Claims/Smoke in Willmar.
For the full schedule for the year go to our website at www.servicemasterps.com/ce-classes. Each class is paired with a second one for a 3 or 6 credit hour day. See you there!
Farewell to Patrick Winter
After a few years with ServiceMaster, Patrick is pursuing other goals in life. We wish him the best. He will be missed!
Charity Golf Results: 2016
A choice of two days for golf was combined with an optional CE class in Morton with some strong finishes.
Congratulations to the 1st Place Team with a score of -16: Scott Johnson, Steve Fischer, Clark Vollan and Jim Schamel.
The 2nd Place Team with only one more stroke: Zach Gerdes, Joe VanderArk, Ben Taatjes and Cory Erickson.
Over $1,800 was raised for Salvation Army. Thanks to all!
Have a Claim? Call someone you know.
If you have a claim, call me on my cell phone for fastest, priority service. If I don’t answer, call (800) 245-4622.
Fred McGuire (320) 333-5383
A Word from Our Customers
The following are testimonials from our recent customers:
“The mitigation process was timely and thorough. Julian, Brent and Tim were all helpful, friendly and knowledgeable.” – GR
“Friendly, prompt, good work” – RH
“They were very thorough, and I appreciated that they went the extra mile to be sure all areas were cleaned well.” – BF
“Very professional, courteous and thorough.” – AE
“Very quick and professional. very easy to work with. thank you for everything.” – JS
Read this First
by SM Professional Services Staff
The following are excerpts from the Monday morning staff email. What a pleasure to reprint!
Monday AM Email by Jerold
Good Morning everyone,
Sometimes, because of scheduling needs, people calling in sick, or just circumstances beyond anyone’s control you may find yourself as the senior technician on the job. You have 3-5 people that are looking to you for leadership. Your first instinct is to say “I’m not a Manager and this is someone else’s responsibility.” Whether this is true or not matters very little in these circumstances. Here are a couple of things to help illustrate as a leader what you should expect of yourself.
This is what leaders do:
· They’re emotionally intelligent
· They inspire employees
· They lead by example
· They make decisions quickly
· They empower their employees
· They consistently remove roadblocks
· They clearly communicate expectations
· They acknowledge and reward employees
Response by Rose
(Restoration Crew Member/Leader)
As Jerold mentioned, a Leaders approach, actions, decisions, emotions all play an intricate part in what we do not only at work but in our own lives too. We work as a TEAM, this means Respect, Integrity, Commitment, Responsibility and ACCOUNTABILITY in all we do, regardless of our job title.. Workgroups with positive to negative interaction ratios greater than 3-1 are significantly more productive than teams that do not reach this ratio. It’s time for you to decide whether you want to be a leader and create a positive change in yourself and at ServiceMaster.
Response by Jonathan
(Newer Staff Member/Leader)
A lot of great points to take to heart. I would also like to add that, even if you are not the “lead” tech on the job, that doesn’t mean you should just put your head down and work. A good leader will always listen to the others on the team, especially if they have an idea to make things run more smoothly. A good leader is nothing without a great team behind them.
Book to Read
Dr Kevin Leman, beloved international psychologist, parenting and relationship expert, provides the prescription for a 5- day action plan that really works to change your home from the stressful one it can be to a happy, emotionally healthy one that benefits every family member. What Dr. Leman did for parents in his New York Times’ bestselling Have a New Kid by Friday, he does for the entire family in Have a Happy Family by Friday.
“I love-love-love this book. It had so many suggestions. It is hard work, but so work it. I will be re-reading this book yearly just to make sure we don’t stray and be on track to a happier healthier family.”