Agent Newsletter July 2017
CE Classes in 2017
Check our website at https://www.servicemasterps.com/ce-classes/ for the latest information.
Jokes of the Day
An elderly Floridian called 911 on her cell phone to report that her car has been broken into. She is hysterical as she explains her situation to the dispatcher:
“They’ve stolen the stereo, the steering wheel, the brake pedal and even the accelerator!” she cried.
The dispatcher said, “Stay calm. An officer is on the way.”
A few minutes later, the officer radios in. “Disregard.” He says. “She got in the backseat by mistake.”
Recently, I bought a cartridge for my printer. It came in a box mounted on a card and wrapped in plastic. When I took it apart, I found that the printer cartridge itself was actually quite small, but they made the packaging unnecessarily large to make it harder to steal and to make the customer feel better about the high price.
I pointed this out to my wife and mentioned how my weight gain over the years of our marriage should have the same effect: It made me seem more valuable and also made me harder for other women to steal.
She’s still laughing.
A couple’s happy married life almost went on the rocks because of the presence in the household of old Aunt Emma.
For seventeen long years she lived with them, always crotchety, always demanding.
Eventually, the old girl passed away.
On the way back from the cemetery, the husband confessed to his wife, “Darling, if I didn’t love you so much, I don’t think I would have put up with having your Aunt Emma in the house all those years.”
His wife looked at him aghast.
“My Aunt Emma!” she cried. “I thought she was ‘your’ Aunt Emma!”
My twins were born when my oldest boy was just 16 months old. When the twins became toddlers, my brood had grown into a rambunctious threesome, and I relied on my mother for advice and moral support.
One morning I phoned her to describe how one of the twins had decorated the living and dining room walls with colorful, indelible felt markers. “I’ll have to paint everything,” I wailed. “I’ll never be able to scrub this off!”
Quietly, Mom said, “You used lipstick.”
Team Work is Dream Work
by Rose Haag
There’s a difference between being on a team and being a Real team.
People who are on a team focus on their own goals.
People who are part of a real team focus on team goals first and their individual goals second.
Individuals on a team are committed to getting better and improving themselves.
Individuals who are part of a real team are not only committed to getting better they are also committed to each team player.
When you are on a team communication isn’t a priority.
When you are a real team communication is important to build trust, commitment and teamwork.
On a team, your time is more important than your team.
A real team makes time with the team a priority.
On a team, respect, integrity and accountability are not often discussed or cultivated.
A real team focuses on showing respect, building trust and to account for ones actions and ingrain them into everything they do.
On a team, not everyone is as receptive or committed.
A real team shares vision, focus and purpose.
On a team, there’s a lack of leadership.
A real team has strong leaders who develop other leaders.
So how about your team? Are you just on a team or are you a real team?
We saved your clients over $3 Million Dollars
We saved over $3,865,000!* for policy holders, insurance agents and their companies for water losses in 2016.
Save and Not Replace
Water losses are one of the top causes of a claim for most insurance agencies and companies. Our approach is to save time and money by drying most building materials versus removing and replacing them.
The cost savings is significant. Why is this true?
- Carpet was dried before it delaminated
- Drywall, baseboards, & doors were saved
- Furniture was not water damaged
- Future mold was avoided
- All is dry in 3-5 days
- Little material if any building material was replaced because it was dried before it was damaged
- Plus half the time needed to get your clients home back to normal.
* This number is based on:
- 1,546 water losses completed in 2016
- $2,500 average water loss when saving all building materials
- $5,000 average water loss when all wet materials were replaced
by Fred McGuire
I find these tips make for better meetings.
- Always have an agenda.
- List the agenda items in order of importance.
- Send it out prior to the meeting.
- Review it as the meeting begins and stick to it.
- Start on time, end early.
- People will appreciate your respect of their time.
- Try setting an odd time limit. For example: 18 minutes.
- People will be intrigued and ready to help get done on time.
- Encourage shorter agendas to be a “Stand-Up” meeting. Things will get communicated/decided and everyone back to the rest of their day.
- “Park” ideas or concerns.
- Make a note of items not on the “agenda” and make a plan to deal with them at another time.
- Send a summary after the meeting.
- Clearly define what was decided and who is responsible.
- Use this as the basis for the next meeting’s agenda.
Now a Word from our Customers
The following are quotes from our recent customers:
- They did a great job and were very professional. G.
- The employees were very friendly and professional. When they were done with the demo that they needed to do, the area was left very neat and clean. M.
- I live in three homes in different parts of the country and I see a lot of service men and I have never witnessed the kind of superb service and the wonderful attitude he represented to me. S.
- Fast and excellent service. The guy was such a gentleman and very efficient. M.
Book to Read
Without Warning by Joel Rosenberg (Political Fiction-Good Summer Reading)
As he prepares to deliver the State of the Union address, the president of the United States is convinced the Islamic State is on the run, about to be crushed by American forces once and for all. But New York Times foreign correspondent J. B. Collins tells the president he’s dead wrong. With the Middle East on fire, the Israeli prime minister dead, and Amman in ruins, Collins fears a catastrophic attack inside the American homeland is imminent. He argues that only an all-out manhunt to capture or kill Abu Kahlif―the leader of ISIS―can stop the attack and save American lives. But will the president listen and take decisive action before it’s too late?