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ServiceMaster Professional Services #4045

Posted in Insider Express |

Adjustor March 2015 Newsletter

Jokes of the Day

Biology RevisitedBoy laughing

– When you breathe, you inspire. When you do not breathe, you expire.

– Mushrooms always grow in damp places and so they look like umbrellas.

– Thesaurus is an ancient reptile with an excellent vocabulary.

– It has recently been discovered that research causes cancer in rats.

– Before giving a blood transfusion, find out if the blood is affirmative or negative.

– Genetics explain why you look like your father and if you don’t, why you should.

– Dew is formed on leaves when the sun shines down on them and makes them perspire.

– Sterility is hereditary: If your grandfather didn’t have children and your father didn’t have children, you won’t have children too.


Continuing EducationFred McGuire ServiceMaster of Minnesota

$10/class for CE in 2015

Celebrating 10 years of CE, all 3 hour classes are now only $10! Attend two classes on any date in 2015 for six hours of CE will only cost you $20 and that includes lunch!

You will find two new classes for 2015 including a new “Framing our Ethics” and “Extreme Cleaning: Handling a Hoarding Dilemma” taught by popular instructor Fred McGuire.

Find the complete schedule on our website at then choose the “adjustor” menu.

See you there.


Hoarding Matt Paxton Teaching

Many adjustors attended our recent special event featuring hoarding expert, Matt Paxton from the TV show “Hoarders”.  With over 1,000 hoarding clean-ups under his belt, he had some great advice for all of us when faced with a claim in a hoarded house.

The following is an excerpt from Matt Paxton’s book, The Secret Lives of Hoarders.

Not all those who hoard figure out their triggers, but Marcie, the shopaholic, was able to do so.  As we worked on cleaning her house, Marcie started talking about whey she shopped so much as saved it all, and she confessed that she wanted to figure out what had made her become this person.

In our time together, I had noticed that her husband was a big, angry guy.  He yelled at her a lot during the cleanup, and I wondered if it went further than yelling.  I mentioned the yelling to Marcie, and she was pretty frank in asking me if it was obvious that he hit her.  She kept talking to me about it, wondering if she was hanging on to things to comfort herself, to feel safe and protected.

I’ve witnessed cases like Marcie’s repeatedly.  Those who hoard aren’t slobs who don’t care about being clean.  They are people struggling with overwhelming emotional issues.   A pile in her house isn’t a pile of stuff; it can be many things: a pile of sadness, a pile of quitting, or sometimes even a pile of hope.  It’s never really about the stuff, those who hoard are just confusing their possessions with their emotions.

Want a free copy Matt’s book or to borrow a copy?  Email Fred McGuire at and you will get one.


Managing PeopleBoss


Will you, the boss, be a buddy or a bully?  By Harvey Mackay

Bosses have tremendous power over those they supervise.  Whether the owner of the company or a middle manager, employees understand that the person they report to can be their biggest cheerleader or their worst nightmare.

Study after study has concluded that the most important factor in job satisfaction is a positive work environment.  Praise is vital, and salary is important, but nothing ranks as high as loving what you do.  Location matters, but people are willing to go great distances for a job that makes them happy.  Titles aren’t even near the top of the list.

The determining factor is often closely related to the boss.  A truly great boss will engender loyalty before any of those other factors will.  A committed boss works hardest at positive leadership and a professional environment.  A perceptive boss remembers her own early challenges and draws on those experiences.  A responsible boss understands that mentoring his staff and helping them develop skills reflects positively on him.

Now here’s the most important piece of boss advice I will ever give you:  Your employees don’t really work for you.  They work for your customers.  Customers are their real bosses.  And yours too.


Mackay’s Moral:  Be a mentor, not a tormentor.


Book to ReadSecret Lives of Hoarders book

The Secret Lives of Hoarders by Matt Paxton

The Secret Lives of Hoarders is much more than harrowing tales of attacking the ugliest, dirtiest, and most shocking hoarding cases in the country. It is a behind-the-scenes look at this hidden epidemic- what it means, how to recognize it before it gets out of hand, and how to deal with it.


Movie to WatchMcFarland USA

McFarland USA (in theatres now)

Inspired by the 1987 true story, “McFarland, USA” follows novice runners from McFarland, an economically challenged town in California’s farm-rich Central Valley, as they give their all to build a cross-country team under the direction of Coach Jim White (Kevin Costner), a newcomer to their predominantly Latino high school.

Coach White and the McFarland students have a lot to learn about each other but when White starts to realize the boys’ exceptional running ability, things begin to change. Soon something beyond their physical gifts becomes apparent—the power of family relationships, their unwavering commitment to one another and their incredible work ethic.

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